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Customer service information
Our team is available Monday through Saturday 10AM -6PM CST. Any emails or messages left after hours or on Sunday will be returned the next business day. If you have any questions or difficulty placing an order, please email us at [email protected].
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Return & Refund Policies
To request a return, visit our showroom and one of our employees will be happy to work with you on this return. If you are approved for a return, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Full priced items in original condition and packaging are eligible for return for refund or exchange within 7 days of receipt. Please note that discounted or customized items are final sale and are NOT eligible for return. Any ring purchased online that is not a size 6 (our in-store sample size) will be placed as a custom order and thus not eligible for return.
Other instances we may not be able to offer a refund include but are not limited to: items not in original condition, damaged or missing parts for reasons not due to our error are not eligible for return etc.
To make an exchange, please visit our showroom and one of our employees will be happy to work through this with you. Unfortunately at this time, we do not offer direct exchanges through the site. If you’d like to exchange a product, we can refund you the cost and you will have to place a new order online through our website.
To request a repair on a piece you purchased with us, please send an email to [email protected] with the following information:
- Contact name
- Telephone number
- Proof of purchase (for example, an order confirmation or receipt)
- A brief description of the problem
Upon receipt of the above information, we will assess and authorize the repair. All repairs are subject to additional shipping charges. Repairs performed by Anderson Bros. Jewelers come with a 6 month warranty on workmanship, excluding damage caused by everyday wear and tear.
All jewelry purchases come with a one year manufacturer’s warranty. Based on brand, all watch purchases come with a 2-5 year manufacturer’s warranty. Unfortunately at this time, we cannot offer any warranty policy on crystal, glass, and giftware items.